Prepare Metadata for Your Content
- Why do some values auto-populate?
- I only have Numbers for Mac so how do I work with the metadata sheet?
- Do I have populate a value for every metadata field?
Upload your Metadata and Content
- My FTP username and password have expired after 120 days, how do I get a new username and password?
- My connection timed out during FTP upload. Do I need to start over?
- I received an e-mail that my submission errored. What does the error mean and how do I fix it?
Viewing Your Ingested Content
Prepare Metadata for Your Content
Why do some values auto-populate?
Values auto-populate for some metadata fields because we anticipate that batches will have similar attributes. For example, we may auto-populate the metadata field that shows what the media was shot on (ex. XDCAM). If you need to individually manipulate the value, you can use the drop down in each cell.
I only have Numbers for Mac so how do I work with the metadata sheet?
In some cases, you can work with a binary version of the Excel template. Please request this binary version from your Thought Equity Account Representative.
Do I have to populate a value for every metadata field?
No. Fill in the metadata that you have access to. You can always add more metadata to each clip using the T3 Platform but it is best to supply as much metadata upfront as possible.
Upload your Metadata and Content
My FTP username and password have expired after 120 days, how do I get a new username and password?
Please contact your Thought Equity Account Representative for a new username and password.
My connection timed out during FTP upload. Do I need to start over?
If your connection times out or is disrupted for any reason, your FTP client should automatically restart and start uploading from the place it stopped. Make sure you refresh the file and folder list to make sure that new files are being fully uploaded.
I received an e-mail that my submission errored. What does the error mean and how do I fix it?
Viewing Your Ingested Content
I can’t remember my Thought Equity username and password to log into my T3 Library Manager account, how do I retrieve it?
You can retrieve your username and password by submitting your e-mail address to the password reminder. Your username and password will be sent to your e-mail.