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Welcome to Thought Equity Help

Please use the search field, or the category navigation on the left. If for any reason you do not find what you are looking for, please contact us.

Thought Equity Customer Service Commitment:

We will do our best to provide our customers with superb service around the clock. This means that if you need help with an order or a download, you will be responded to within 15 minutes via email or phone (your preference), and we will start working to resolve the issue immediately. We will continue to communicate with you until the issue is resolved.

Using Our Site

Build your own bin
Change the bin name or bin notes
Contact us
Download a clip
Email a clip
Email a clip bin
Fill out a research request
Fill out an NCAA Footage Request
Learn more about purchasing Rights-Managed clips
Learn more about purchasing Royalty-Free clips
Remove a clip from a bin
Review your orders and invoices
Search for footage — Broad search techniques
Search for footage — Refine your search results
Search for footage — Assistance with a search
Search for footage — Narrow your search
Search for NCAA sports footage
Subscribe to a bin using RSS feed
Understand icons below thumbnails

FAQs

Can I download a free comp for editing?
Can I purchase Rights Managed clips online?
Why do I see a white screen when I try to open the broadcast-quality Master that I purchased?
Why does the clip I purchased have the Thought Equity watermark?

Glossary of Terms

1080i
1080p
16:9
720p
Bitrate
Clip Bin
Codec
DTV
DV
HD
Interlace (i)
NTSC
PAL
Progressive (p)
Rights Managed
Royalty Free
SD
Shot Reel
Show Reel

Contact ThoughtEquity:

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