HELP

Review your orders and invoices

1. Click on My orders next to your name at the top of the page.

2. From this page, you can review your purchasing history:

• Order numbers
• Dates of purchase
• Clips included in orders
• Status of clips:
  Download Master — ready for download of broadcast-quality footage
  Restoring from archive — Rights-Managed clips may take 10-20 minutes to post
  Expired — Rights-Managed footage expires after 3 days; Royalty-Free footage never expires
  
  • (Download the broadcast-quality file of the clip you purchased by clicking Download Master located in the green box in the Master column. Save the file to your hard drive.)

3. Click on Order Number to review bill details such as:

• Invoice number
• Account information
• Payment information
• Account representative
• Licensing agreements
  

  4. From this screen you can create a printable version of the invoice for your records by clicking Printable Version on the left side of the page.
  

  Published: Jan 26, 2006
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